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Questions and answers

Are there any quantity discounts or discount codes?

When ordering through the instant offer, you will automatically receive a discount based on the number of pieces. The scale discounts are listed in the table below:

Quantity Discount
5 5%
10 7,5%
25 10%
50 12,5%
100 15%
200 17,5%

In addition, we also offer discount codes for returning customers. Please contact us for more information.

Can I only order online?

In principle, it is intended that online orders are placed via the Instant Quote page. If you have special requirements for the components or difficulties in transmitting the CAD files, we will also be happy to accept your order via our contact form (Support).

What are the guaranteed minimum thicknesses for 3D printing?

All parts are printed with 3 outlines/perimeter shells or a wall thickness of 1.2 mm.

What is the recommended process for larger series productions?

For larger series productions, we recommend that you first have a sample component manufactured and test it thoroughly before commissioning series production. This way you can identify and fix any potential problems before making a major investment. Please do not hesitate to contact us if you have any questions or need assistance.

What is the estimated delivery time?

Depending on the type and quantity of your order, delivery time may vary due to production time added by our shipping partners. We aim to deliver single orders or orders with less than 24 hours print time to the shipping partner within 6 business days. Orders with a production time of less than 120 hours will be ready to ship within a maximum of 12 business days of receipt of order. For larger order volumes, there are individual delivery dates. If there are longer delivery times due to production delays, we will notify you and inform you of the updated delivery date.

What are the payment modalities?

You have the option to pay by credit card, direct bank transfer, PayPal or invoice.

What are the maximum dimensions that can be printed?

Currently we can realise a component size of 330 x 240 x 300 mm.

What are the advantages of the FFF printing process?

The Fused Filament Fabrication manufacturing process (FFF) is a cost-effective method for producing custom thermoplastic parts and prototypes. The technology offers short lead times, a wide range of available materials and colors, and the ability to print very large parts. Another advantage of FFF is that no post-processing is usually required, which increases production efficiency and reduces costs.

How do I create a thread?

There are two proven solutions for making threads:

1. Thread cutting
Draw a core hole with the diameter dimensions according to the ISO standard so that it serves as a pilot hole so that you can later use a suitable tool to make the thread. We recommend drawing the hole 0.1 – 0.2 mm narrower than the diameter to compensate for the possible pressure tolerance of ± 0.3 mm, so that you can resume the hole with a drill before you optimally proceed with the thread. Take into account that the thread depth should be 1.5 – 3 x the thread diameter.

Thread Core hole Ø  Thread length
M3 2,5 mm 4,5 – 9,0 mm
M4 3,3 mm 6,0 – 12,0 mm
M5 4,2 mm 7,5 – 15,0 mm
M6 5,0 mm 9,0 – 18,0 mm
M8 6,8 mm 12,0 – 24,0 mm


2. Insert threaded bushes (Ruthex)

Draw a blind or through hole (Ø d3) with the dimensions in the table below. The threaded bush is inserted into the blind or through hole under the effect of temperature. Make sure that there is enough wall thickness (w) around the hole and that the hole depth corresponds to the length of the threaded insert.

We offer you the service of inserting threaded bushes. Contact us for an individual offer.

What do I do if I need to make changes to my CAD file after I submit it?

Please contact our support immediately to discuss your change requests. We will check if the components have already been manufactured. If not, we can provide you with a custom quote or you can create a new quote via the website by canceling the order and placing it again.

How can the materials be post-processed?

Possible finishing processes for ABS, ASA, CPE, PA6-CF, PET-G, PC and PLA include smoothing the surface with sandpaper, a file or the vibratory sanding process, and using acrylic paints for painting. In addition, acetone vapors (as a solvent) can also be used to smooth the surface of ABS, which can be seen in the following figure.

Making Vapour Smoothing Safe with the Zortrax Apoller - Additive-X

Is the sent STL file checked for errors?

The components are only checked for printability. Any design errors are not taken into account. You are requested to send the CAD file in sufficient resolution to avoid any unwanted facets in the surface structure.

Where is production taking place?

Production takes place in Upper Austria in the heart of Austria.